So many clichés revolve around the topic of integrity in our everyday functions at home and in business. The fact is, there is a lot of truth in these common sense bits of wisdom.
Relationships, both private and professional, are built on a series of interactions. We develop a sense of the character of the people around us from the patterns of their behavior. When individuals signal that we cannot rely on them, self-preservation dictates that we go in another direction.
At JT Septic Co in Claremore, Oklahoma although our performance may be imperfect at any given moment, we strive to do our work well and treat others fairly. If we know we have made a mistake, we prefer to rectify it. Taking that course can win over our customers because they know we value doing the job correctly. Since “no one is perfect,” our effort to correct our mistakes demonstrates a value that we all want to see in our relationships.
Often, the difficult task is to arrive at a shared perspective. There are “two sides to every story.” Working together toward a solution can be challenging in the midst of a messy situation. The error can be misunderstood as intentional, and conflicts arise. However, when a mistake is just that, and both parties still respect each other, there is room for a mutually agreeable solution. It is then that the integrity of both sides can shine through.
Integrity, at its core, is evident when all the pieces fit together properly. 
When the parts are disintegrated, many questions arise, and trust is challenged.
In a business like ours, systems have to function effectively over time. There are factors beyond our control, but for those we can control, our success in delivering reliable systems enhances our reputation. We aim to consistently provide products and services that work, which builds our good image. Our customers not only have functional components on-site but also feel good about the people behind them. The result is beneficial for both parties.
Constantly changing standards create problems. Questions like “What am I getting?”, “How long will it last?”, “What happens if it fails to meet my expectations?”, and “Are there solutions to the problems?” tend to evaporate in an environment of consistency. Knowing what I am getting and what to expect going forward is liberating. When you consistently deliver the same message, there is no need to keep track of what you said.
I don’t have to agree with you on every point of our conversation. What I do want is to know where you stand and that you stand behind what you have said. Integrity does not mean sharing the same opinion; it means knowing what is true and what is not.
Say it. Mean it. Stand behind it. That’s the best policy.
– Jason Birdsong | Owner of JT Septic Co. in Claremore, Oklahoma
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